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The Brighter Image Lab Support Center

If you need help, or want to learn more about Brighter Image Lab, you’ve come to the right place. Check out the resources below, and contact us if you need additional assistance!

We strongly recommend current clients login and submit a ticket from the account area to reduce response time and receive more individualized service. Prospective clients can use the form below.

Here are some common questions. Most clients find answers to their questions faster by reviewing our frequently asked questions page.

Read Our Frequently Asked Questions

We have two processes. We have an express that’s 15 days from the date we receive usable impressions. However, because every impression has an individual set of challenges, some of those are replaced with one designer, some have a different level designer. Some have what we call a case consult where a couple of us get together and say what happened.

So we tell everybody 30 days. We do them in batches. That’s how we make them affordable. The 3d Printers takes the same time to do one tooth as they do a plate. We can do 24 sets of what we call full arch removable veneers in the same time to do one, so we do them in batches.

But the majority of clients who come to us are seeing 30 days guaranteed, 15 days guaranteed, and if they do 30 we’re seeing them go out in 21 days. That was one of the challenges when we first got started. It wasn’t a pretty picture, and when we first got started, we tried to put disclaimers, but people were only concerned about 30 days.

The veneers really should be removed at night, and we recommend putting them in a denture soak (any generic brand will do). We don’t advise eating any challenging foods, i.e, tough meats, harder breads –like bagels or baguettes. And if you do eat in the veneers, we recommend you rinse them thoroughly afterward. We’d also suggest keeping your Veneers in the protective case any time you aren’t wearing them – and always remember that this is purely cosmetic and is not intended to replace the function of your real teeth.

Our Client Services Representatives are trained to ask questions to find out the specific cause of any fit issues. They are educated on usual problem areas and can usually determine the exact cause of any fit issue within the span of a brief phone call.

We ask that our clients have the same level of commitment when requesting a remake due to fit issues, disclosing all known corrective areas by making notes, taking photos, and shooting video footage if necessary. The more information our design lab receives, the closer they will come to creating the one fit for your smile!

The dental lab does everything in their power to ensure that your veneers are a perfect snap fit before we ship them. However, 12 to 15 percent of our work does have to be adjusted. In these cases, a new model is made from the impressions, and the process is started over at no additional charge. This gives you the chance to re-send additional impressions, photos, videos, notes, and suggestions to our design lab to assist in getting the correct fit for your teeth – all at no additional cost to you!

Generally we try to ship your impression system the following day. All systems are shipped USPS First Class Priority Mail, and depending on your location, delivery usually takes 1-3 business days. You’ll have as much time as you need to take your impressions, so there’s no need to rush, but just remember that we can’t start work on your new smile until we receive your usable impressions. Plan on the same 1-3 day window for returning shipping. Once we’ve received usable impressions, Standard Productions takes about 30 days, and our Smile Express takes about 14 – until we have a completed veneer. But please know that all of these times are estimates, and subject to change – and we do not guarantee delivery within any specific time frame.

For an easy to follow explanation of our process, watch this short video:

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    Chat With Us

    Prospective clients may find our chat service answers most of their questions without having to pick up the phone or open their email inbox. Our knowledgeable Smile Specialists are ready and able to answer all sales related questions. You will find a link to chat at the bottom of every page (chat may not be available on mobile devices).

    Contact Us

    Below, you can find our mailing address, phone number, and email address for each of our locations. In order to keep response times low, please contact us using one of the methods above first.

    US Headquarters

    2433 South University Drive
    Fort Worth, Texas
    76109
    United States of America

    Toll Free: 1 888 257 2455

    Phone: 817 207 8200
    Fax: 1 817 207 8205

    UK Location

    456-458 The Strand
    Suite 107
    London WC2R 0DZ
    United Kingdom

    Toll Free: 0800 048 8036

    Phone: 020 3318 2063
    Fax: 011 1 817 207 8205

    AU Location

    Building 2, Level 1
    49 Frenchs Forest
    NSW 2086
    Australia

    Toll Free: 1 800 628 104

    Phone: (02) 8015 5616
    Fax: 011 1 817 207 8205

    Finance your New Smile
    1-Minute Smart Smile™ Financing

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      Smart Smile Financing

      Upload a Full Face Photo
      Upload a Close-Up Photo
      Select Your Veneers:
      Press On VeneersBIL Veneers
      Select Your Arch:
      Upper ArchLower ArchBoth Arches
      My estimated Credit Score is:

      I'm prepared to make the down payment of:

      $149

      (plus 3-way processing)





        Upload a Full Face Photo
        Upload a Close-Up Photo




        Select Your Veneers:

        Press On VeneersBIL Veneers

        Select Your Arch:

        Upper ArchLower ArchBoth Arches

        My estimated Credit Score is:

        I'm prepared to make the down payment of:

        $149

        (plus 3-way processing)


        Improve Your Smile Now

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        YES, I'M ASKING TO BE ACCEPTED AS A NEW CLIENT OF BRIGHTER IMAGE LAB

        I understand that the full price for Removable Veneers is substantially higher than the prices displayed on this site, and would like to take advantage of the 60% limited time special discounted pricing and only pay listed price plus $46 for the 3-way shipping and processing. I also understand that receiving this discount is contingent on my adherence to the Terms and Conditions linked below. I understand that each set of veneers are custom made for me, that available spots for new clients are limited. By ordering, I confirm I am fully committed to the process and I understand that any payment is non-cancelable and non-refundable and I confirm I have read and agree to all of the terms & conditions.

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        Don't Wait - Order Today!

        PressOn Veneers Our classic, beautifully designed, and 100% Digitally Processed Removable Veneers. Full Retail Price: $1791.40

        PressOn Veneers start at $149 down with $24 weekly payments and include the following processes and procedures:

        • Original PressOn Veneer
        • Only Available in Natural Shade
        • 0.7 to 1.7mm Average Thickness
        • 3-5% of Gumline May Show
        • Initial Impression System Free
          (Discounted Impression Systems available if required)
        Single Arch
        Double Arch
        $ 795 00 FULL RETAIL PRICE: $1791.40
        BIL Veneers: Our Master Crafted Veneers. Redesigned from the ground up to be Thinner, More Detailed, and Stronger than ever before. DDS Regular Price: $2197.40

        BIL Veneers includes all traditional Press On Veneers features plus:

         

        • Hand Fabricated Fine Detailing
        • Ultra HD Impression Scanning
        • Micron 4x Ultra-Thin Contouring
        • New Topographic Bite Articulation™
        • Master Design w/ Ext. Design Time
        • Designed w/ Sure Fit Seal Technology
        Single Arch
        Double Arch
        $ 995 00 FULL RETAIL PRICE: $2197.40
        IncrediBIL Veneers: The newest addition to the Brighter Image Lab family of veneers features unique light reflecting properties. DDS Regular Price: $3152.00

        IncrediBIL Veneers includes all traditional and BILVeneers features plus:

         

        • Exclusive Translucent Material
        • Complete Facial Analysis
        • Fully Dynamic Smile Design
        • Digital Microscaling for thinness
        • Targeted Inter-Oral Digitization
        • Limited Availability
        Single Arch
        Double Arch
        $ 1495 00 FULL RETAIL PRICE: $3152.00

        Expedite Your Order Now
        Add Options At Checkout

        +Plus - 5 Amazing Bonuses

        when you become a 'Friend of BIL'

        Ultra Sonic Cleaning System

        • Must Have Cleaning Tool
        • Kills 99.9% of Harmful Bacteria
        • Eliminates Persistent Orders
        • $74.00 Value – Free for Friends of BIL

        Veneer Buffing/Polishing Kit

        • Buffering block to touch-up your veneer
        • Polishing cloth to re-shine your veneer
        • Keeps your veneers in “like new” state
        • $24.00 Value – Free for Friends Of BIL

        Entered for a chance to win a free duplicate arch veneer

        • A backup for emergency events
        • Keep it in your home or office
        • Matches the original design & fit
        • Never be without your new smile!

        25% Discount on Future Veneers & Accessories

        • Save 25% on future purchases
        • Works on all added features for veneers
        • Use it to purchase a 2-Year Warranty
        • Put express processing on your veneer

        New #SmileWithMe Wristbands (2)

        • From Brighter Image Lab
        • Spread Awareness of #SmileWithMe
        • Promote our new Non-Profit Campaign
        • Help people who need us the most!

        Earn Cash With Your Personal Affiliate Code

        • No Web Design Required!
        • Share your link on social media!
        • The more you sale, the more you earn!
        • Help people while earning cash!

        Let Us Design Your Veneers
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        Lab Direct - Worldwide
        Your Smile Makeover in 3 Easy Steps

        Step 1: Order your impression online or by phone and receive our Lab Direct Impression System

        Step 2: Using the Lab Direct Impression System, make impressions of your teeth by watching this detailed step-by-step video or calling one of our trained smile specialists for instructions.
        Step 3: Receive your veneers and begin wearing them. It’s that simple!

        Submit Your Photos for a FREE Facial Analysis and a Chance at a Free Smile Makeover

        You may also qualify for discounts or other special offers.

          Submit your photos for a FREE CONSULTATION!

          Upload a Full Face Photo
          Upload a Close-Up Photo
          Your Story
          Do you have any special events coming up? YESNO

          I hereby authorize the use of my likeness and/or story for any and all purposes. I agree that Brighter Image Lab will not be held liable for any loss, damages of injury associated with applying for, accepting, or using their new smile. I agree that Brighter Image Lab retains the right to make any and all decisions as to the nature of the products or services being rendered and/or to cancel any agreement or work being done for any reason whatsoever. By submitting this form, I confirm I have read and agree to all of the terms & conditions.





            Upload a Full Face Photo
            Upload a Close-Up Photo





            Your Story

            Do you have any special events coming up? YESNO

            I hereby authorize the use of my likeness and/or story for any and all purposes. I agree that Brighter Image Lab will not be held liable for any loss, damages of injury associated with applying for, accepting, or using their new smile. I agree that Brighter Image Lab retains the right to make any and all decisions as to the nature of the products or services being rendered and/or to cancel any agreement or work being done for any reason whatsoever. By submitting this form, I confirm I have read and agree to all of the terms & conditions.


            Attention: Please read

            Review the following options and select the appropriate choice below.

            If you are an existing client and need to upload photos to your account, click this button.

            Upload your photos for a free consultation

            Need feedback on whether dental veneers are right for you? You can upload photos here.

            Submit Your Photos for a FREE Facial Analysis and a Chance at a Free Smile Makeover

            You may also qualify for discounts or other special offers.



              Upload a Full Face Photo
              Upload a Close-Up Photo





              Your Story

              Do you have any special events coming up? YESNO

              I hereby authorize the use of my likeness and/or story for any and all purposes. I agree that Brighter Image Lab will not be held liable for any loss, damages of injury associated with applying for, accepting, or using their new smile. I agree that Brighter Image Lab retains the right to make any and all decisions as to the nature of the products or services being rendered and/or to cancel any agreement or work being done for any reason whatsoever. By submitting this form, I confirm I have read and agree to all of the terms & conditions.

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              ​FREE ​CONSULTATION

              Tell us ​your Smile Story ​to get a BONUS: Free Facial Analysis

              Upload Photos (close-up and full face)

              We Knew You'd Be Listening!

              Select the station you heard us on below to enter to win a FREE Smile Makeover!

              Brighter Image Lab.com
              We knew you'd be listening! Select the station you heard us on below to enter to win a FREE Smile Makeover!

              How Does This Work?

              Brighter Image Lab provides life-changing smile makeovers to thousands of clients every year.

              We also partner with a non-profit named New Life Smile who matches people like you, with public and private funding sources to hopefully cover a portion (if not ALL) of your smile makeover costs. We’re ready to help right now!

              We’ve already given away free smiles to people in your area and we’re ready to do a lot more!