Upload Your Photos Here For A Free Smile Consultation
Now Financing With PayPal
100% All Credit Bank Financing
A New Smile In 14 Days? Order Now!
New Teeth Whitening, Cleaning, and Polishing For Free

Contact Brighter Image Lab

The Brighter Image Lab Support Center

If you need help, or want to learn more about Brighter Image Lab, you’ve come to the right place. Check out the resources below, and contact us if you need additional assistance!

We strongly recommend current clients login and submit a ticket from the account area to reduce response time and receive more individualized service. Prospective clients can use the form below.

Here are some common questions. Most clients find answers to their questions faster by reviewing our frequently asked questions page.

Read Our Frequently Asked Questions

What are IncrediBIL®, BIL Veneers®, & PressOn Veneers™? Am I a candidate?

PressOn Veneers™, BIL Veneers®, and IncrediBIL Veneers®, are removable, ultra-thin custom veneers that simply snap over your existing smile, without the need for an office visit.

Almost everyone is eligible for removable veneers. When missing, broken, or chipped teeth are involved, our veneers only replace the appearance of these smile issues. If you have a need that exceeds the appearance of your smile, you may not be a suitable candidate.

Here is our smile assessment quiz and a chart to use as a starting point: https://brighterimagelab.com/am-i-eligible-for-brighter-image-lab/

How do I make the impressions? What if I don’t do them right?

Taking impressions of your teeth is a new thing for most people. We give you enough material to try 3 times, so don’t worry if you don’t get it right the first time. Read the instructions and watch our videos to help. If you are still worried, call us and we will help talk you through it.

Visit our Impressions Page here for more information and videos: https://brighterimagelab.com/impressions/

What is the process for making veneers? How long does it take to get them?

Visit our True Service Process Page for detailed information about the Lab Direct Process:
https://brighterimagelab.com/additional-information-for-brighter-image-lab/

Generally we try to ship your impression system same day or the following day. All systems are shipped Priority Mail, and depending on your location, delivery usually takes 1-3 business days. Plan on the same 1-3 day window for returning shipping.

Once we’ve received usable impressions, Standard Processing takes about 30 days. We also offer 14 Day Express Processing and 7 Day Ultra Express Processing to move your order up in the design queue. But please know that all of these times are estimates, and subject to change – and we do not guarantee delivery within any specific time frame.

For an easy to follow explanation of our process, watch this short video:

What if my veneers don’t fit or I don’t like them? Can I get a refund?

We take every measure to ensure your veneers achieve a precise snap-fit before shipment. However, in approximately 12–15% of cases, adjustments may be necessary. When this occurs, we will remake your veneers— up to two (2) times, at no additional cost.

If an adjustment/remake is needed, we ask clients to share clear details—notes, photos, or videos—of any fit issues to help us achieve the best results. We also recommend calling our Client Services team for guidance before going through the impression process again. They can often identify the cause of any issues in just a quick call.

Follow these steps to start an Adjustment Claim:

Log into Your Account
Select My Orders or Recent Orders
Select View Order (beside/or below your order number)
Scroll down & select Submit Your Adjustment Request Here under the “Warranty Registration / Claims / Adjustment Requests” section
Complete each of the 3 Steps required and Submit

Please Note: Due to the extensive time, craftsmanship, and high-quality materials involved in creating each custom veneer, all sales are final. We do not offer cancellations or refunds.

Can I eat or sleep with veneers on? How do I clean veneers?

To maintain the longevity, durability, and appearance of your veneers, we always recommend removing them before eating or sleeping. However, many clients comfortably eat with them in place. If you choose to eat with the veneers in place, keep in mind they are cosmetic covers—opt for softer foods and cut items into small, manageable pieces. Avoid hard or chewy foods and always rinse your veneers thoroughly after eating.

While it’s best not to sleep in your veneers, we understand it may happen occasionally. Try to avoid it whenever possible.

To clean your veneers, we recommend putting them in our UltraSonic Cleaner with a cleaning/soaking tab (any generic brand will do). We do NOT recommend brushing your veneers with a toothbrush.

When not in use, store your veneers in their protective case. Avoid putting any excessive stress on them and remember—they are cosmetic covers, not a replacement for the function of natural teeth.

Do veneers cover missing teeth? What all do they cover? What is an “arch”?

Our veneers wrap around existing teeth, and where teeth are missing, the veneer is solid to create the appearance of a full smile. They cover the front 8–10 “smile teeth,” so any missing in the back won’t be covered. We have an Add-On you can add to your cart during checkout to Add Extra Teeth if you would prefer more coverage.

An “arch” refers to either the top or bottom row of teeth. Veneers are created per arch, and crafting both requires double the materials, time, and effort. From time to time, discounts may be offered when both arches are purchased together for a lower price. Make sure to sign up for our e-mails, as these special offers are only available to our subscribers.

Where are updates on my order? How do I contact the finance company?

You can find all updates on your order by logging into Your Account.

If you still need help- call, chat, or open a Support Ticket.

For any financing questions, you’ll need to contact the finance company directly. You can visit their website at https://mscdevinc.com/ or e-mail them at [email protected].

What makes you different than dentures or other “snap-on veneers”?

Many people choose our veneers over other solutions because they require no invasive procedures—no pain or recovery time. They’re also fully reversible. Some solutions mean permanently altering your smile, with no chance to change your mind afterwards. With our removable veneers, you can always choose other options later, if needed.

When it comes to other “snap-on veneers” —they may try to look like us, but no other company really comes close. Unlike our competition, which are usually made from thermoform melted plastic—our products are sold, serviced, designed, manufactured, and detailed right here in the USA – Never outsourced! Even the best knockoffs don’t match our quality, care, and craftsmanship.

Click here to learn more about why you should choose Brighter Image Lab.

Are there any disclaimers? What are the terms & conditions?

PressOn Veneers™, BIL Veneers®, and IncrediBIL Veneers® are cosmetic appliances designed exclusively to enhance the appearance of your smile. They are intended for aesthetic purposes only and are not designed to treat, repair, or replace your natural teeth.

If your needs go beyond cosmetic enhancement, removable veneers may not be the right solution for you. As a design and smile makeover lab only—we do not diagnose or treat any conditions.

Please Note: Due to the extensive time, craftsmanship, and high-quality materials involved in creating each custom veneer, all sales are final. We do not offer cancellations or refunds. For full details, please refer to our Terms & Conditions

Submit A Ticket

Chat With Us

Prospective clients may find our chat service answers most of their questions without having to pick up the phone or open their email inbox. Our knowledgeable Smile Specialists are ready and able to answer all sales related questions. You will find a link to chat at the bottom of every page (chat may not be available on mobile devices).

Contact Us

Below, you can find our mailing address, phone number, and email address for each of our locations. In order to keep response times low, please contact us using one of the methods above first.

E-Mail : [email protected]